Younes khezzouz

Customer service represestative

Doha Qatar.

Profile summary

A presentable and hungry individual who can thrive in any fast paced and commission based retail environment.he is currently looking for suitable customer facing assistant role with a company where no two days are the same.

Key skills

Skills
Exceptional communication and networking skills.Successful working in a team environment as well as independently.The ability to work under pressure and multi-task.The ability to follow instructions and deliver quality results.Highly presentable, outgoing and sociable.Selling creatively.Building relationships.Up-selling.Active ListeningEmpathyProblem-solvingConflict ResolutionTime Management

Professional experience

Sales associateApr 2023 - Present
VEGAS CLOTHING FASHION SHOP IN ALGERIA

Meeting and greeting customers when they enter the shop. Providing a friendly and helpful service to customers. Giving advice and guidance on product selection to customers. Demonstrating good product knowledge to customers on key promotions and offers. Processing returns and refunds as required in line with company procedures. Reporting discrepancies and problems to the supervisor.

call center agentDec 2020 - Dec 2022
Mobilis telecommunication company

Managing large amounts of inbound and outbound calls in a timely manner. Identying customers' needs, clarify information, research every issue and providing sulotions. Follow up customer calls when necessary. Ensure feedback from the customer to further improve the customer services. Evaluate problems of the the customers and provide logical lasting solutions. Identify and escalate issue to the technical support team.

Education

Bachelor's Degree, public lawJan 2019 - Present
SKIKDA UNIVERSITY